What is a counsellor?

Counsellors are a type of mental health professional that help provide support to individuals, couples or families to work through issues or problems they are facing in their lives. A counsellor provides a safe, supportive and non-judgement environment for people to explore their thoughts, feelings and experiences. Their main goal is to help individuals identify and address problems, develop coping strategies and make positive changes in their lives.

Who can benefit from a counsellor?

Anyone can! Whether you are experiencing a specific problem or simply seeking to improve your overall well-being, a counsellor can be a great person to connect with.

Feedback or complaints

If there is anything that you don’t understand or you are not happy with sessions or the standard of work provided please contact Holly on info@hopefloats.com.au. If you feel unable to make contact with Holly or in the event of a serious complaint, please see the Complaints, Feedback Policy.

Confidentiality

Your information will remain confidential, allowing you to speak freely and openly during therapy. However, there are specific situations where confidentiality may need to be breached, including:
● When there is a risk of harm to yourself or others
● When required by law, such as in cases of mandatory reporting or a court order/subpoena
Holly will maintain confidentiality, except in situations where it concerns your safety. In such cases, legal obligations will be followed, which may include communicating concerns with a guardian, emergency contact, or other relevant parties.

For further information please refer to Hope Floats Privacy Policy.